1. Introduction

At Hivvy Pro, your privacy is of paramount importance to us. This Privacy Policy outlines the types of information we collect, how we use it, how it is protected, and the choices available to you regarding your data.

By accessing or using the Hivvy Pro platform, you consent to the collection, use, disclosure, and storage of your information as described in this Privacy Policy. If you do not agree with this policy, you should refrain from using our services.

This Privacy Policy applies to all users of Hivvy Pro, including creators, vendors, instructors, clients, and visitors. It is designed to comply with global privacy standards, including but not limited to the General Data Protection Regulation (GDPR), Nigerian Data Protection Regulation (NDPR), and other applicable laws.

2. Information We Collect

We collect various types of personal and non-personal information from and about our users to provide and improve our services. The types of information we collect include:

a. Information You Provide Directly

When you interact with Hivvy Pro, we may collect the following information you voluntarily provide:

• Full name

• Username or display name

• Email address

• Phone number

• Profile information and public bio

• Payment and billing information (e.g., cardholder name, billing address, transaction details)

• Social media links or external URLs

• Uploaded content such as photos, files, digital products, or course materials

• Availability details for appointments (if applicable)

• Communication preferences and support requests

b. Information Collected Automatically

When you access Hivvy Pro, we may automatically collect technical data about your interaction with our platform, including:

• Device type and model

• IP address and geographic location

• Browser type and version

• Operating system and language

• Referring URLs or landing pages

• Session timestamps and duration

• Navigation activity (pages viewed, buttons clicked, time spent)

• Cookies and similar tracking technologies

This data helps us analyze performance, maintain security, and enhance the overall experience.

c. Information from Third Parties

In some cases, we may receive information about you from trusted third parties or integrations (e.g., payment gateways or analytics providers), such as:

• Payment status and transaction verification

• Dispute resolution details

• Email engagement statistics (open rates, click-throughs)

• External platform profile data (when you connect services or accounts)

We process this information strictly in accordance with this Privacy Policy.

3. How We Use Your Information

We use the information we collect to operate effectively, provide you with meaningful experiences, and improve our services. Specifically, we use your information to:

• Create and manage your account

• Personalize your profile and public presence

• Enable purchasing and delivery of digital products

• Facilitate course enrollments and learning experiences

• Schedule and manage appointments or bookings

• Provide customer support and respond to inquiries

• Send you notifications, updates, and service-related messages

• Detect and prevent fraud, abuse, or illegal activities

• Comply with legal obligations, regulatory requirements, or court orders

• Understand platform usage trends and improve functionality

• Display relevant content, suggestions, and offers

We do not sell your personal information to advertisers or third parties for profit. Any use of your data is for the purpose of delivering value to you, securing the platform, and improving service delivery.

4. Sharing Your Information

Hivvy Pro does not sell, rent, or trade your personal information to third parties. However, we may share information with trusted entities under the following circumstances:

a. With Your Consent

We may share or display certain information (such as your public profile, digital products, or courses) when you actively publish or share it as part of using our services.

b. With Service Providers

We engage trusted third-party service providers who perform essential business operations on our behalf, such as:

• Payment processing

• Cloud hosting

• Customer support

• Email delivery and notification services

• Analytics and usage tracking

• Security and fraud prevention

These service providers are bound by strict confidentiality and data protection agreements and may only use your data to fulfill contracted tasks.

c. For Legal and Regulatory Requirements

We may disclose your information if required to:

• Comply with a legal obligation, subpoena, or court order

• Enforce our Terms of Service or resolve disputes

• Prevent fraud, abuse, or imminent harm

• Protect the legal rights and safety of Hivvysync Ltd, our users, or the public

d. In Business Transfers

In the event of a merger, acquisition, asset sale, restructuring, or dissolution of Hivvysync Ltd, your personal data may be transferred as part of the transaction. We will notify you of any such change in control, and your data will remain protected under this policy unless otherwise stated.

5. Your Privacy Choices and Rights

We believe you should have control over your information. Depending on your location, and subject to applicable data protection laws, you may have the following rights:

a. Access and Review

You may request access to the personal information we hold about you. Upon verification, we will provide a copy of the data, free of charge, unless the request is excessive.

b. Rectification

If your information is inaccurate or incomplete, you may request that we correct it.

c. Erasure / Right to be Forgotten

You can request that we delete your personal data where there is no legal or contractual obligation for us to retain it.

d. Data Portability

Where technically feasible, we can provide your data in a structured, machine-readable format so you may reuse it elsewhere.

e. Objection to Processing

You have the right to object to certain uses of your information, including direct marketing or profiling.

f. Account Closure

You may close your account at any time. Upon closure, your public data may be hidden or removed, and we will delete or anonymize your personal data unless retention is legally necessary.

To exercise any of these rights, please contact our support team with a verifiable request. We will respond within a reasonable timeframe, typically within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to provide core functionality, analyze usage, and enhance your experience. Cookies are small files stored on your browser or device that help us remember you, understand behavior, and deliver customized features.

Types of Cookies We Use:

• Essential Cookies: Required for login, navigation, and secure access

• Functional Cookies: Remember preferences and enhance platform usability

• Performance Cookies: Measure and analyze how users interact with the site

• Marketing Cookies: (Only used with consent) Help tailor content and track engagement across campaigns

You may control cookie preferences through your browser settings. Please note that disabling some cookies may limit access to certain platform features or cause functionality issues.

We do not support Do Not Track (DNT) signals at this time.

7. Data Security

We take your privacy seriously and are committed to protecting your information from unauthorized access, loss, misuse, or alteration. Hivvy Pro implements a combination of physical, administrative, and technical safeguards including but not limited to:

• Data encryption in transit (SSL/HTTPS)

• Secure password hashing and storage

• Access controls and authentication protocols

• Network firewalls and intrusion detection

• Regular platform audits and security updates

• Continuous monitoring of suspicious activity

While we take all reasonable precautions, no method of transmission or storage over the internet is 100% secure. Therefore, we cannot guarantee absolute security. You are encouraged to use strong passwords, enable device protections, and report any suspicious account activity immediately.

8. International Data Transfers

Hivvy Pro is operated and maintained in Nigeria, but some of our infrastructure, service providers, or user base may be located in other jurisdictions. By using our services, you understand and consent to your information being transferred to and processed in countries outside your own, including countries that may not provide the same level of data protection.

Where required, we rely on appropriate safeguards, such as standard contractual clauses and lawful basis for processing, to ensure your data is protected under internationally recognized privacy principles.

If you are located in the European Union, United Kingdom, or any region with specific data transfer laws, you acknowledge and agree to these necessary international data operations.

9. Children’s Privacy

Hivvy Pro is intended for adults aged 18 years and above. We do not knowingly collect personal information from individuals under the age of 18. If you are a parent or legal guardian and believe that a minor under your care has submitted personal data to us, please contact us immediately.

Upon confirmation, we will take all reasonable steps to remove such data from our systems and restrict any further access.

We encourage families and guardians to supervise and manage minors’ internet activity responsibly.

10. Data Retention

We retain personal information only as long as necessary for legitimate business purposes, legal compliance, account management, and service improvement. The specific retention period may vary based on:

• The nature of the data collected

• The purpose for which it was collected

• Your account activity and preferences

• Applicable legal, tax, and regulatory obligations

Retention Guidelines:

• User profiles and content: Retained until account deletion or inactivity triggers archival

• Transaction records: Retained for financial reporting and regulatory compliance

• Communications: Retained to improve customer service and for legal defense

• Backup copies: Retained temporarily in encrypted archives, with automated purging cycles

Upon termination of your account or deletion request, we either erase your personal data or anonymize it so that it can no longer be associated with you. Some data may be retained longer where legally required.

11. Your Responsibilities

While Hivvy Pro takes security and compliance seriously, you also have a responsibility to protect your data and account. By using our platform, you agree to:

• Keep your login credentials confidential and secure

• Regularly update your password and avoid sharing it with others

• Log out of your account when accessing from shared or public devices

• Notify us immediately of any suspected unauthorized use of your account

• Ensure the accuracy of the personal data you provide

• Respect the privacy rights of other users and avoid sharing their information without consent

We are not responsible for any loss, damage, or data breach arising from your failure to safeguard your account access or comply with these responsibilities.

12. Third-Party Services

Hivvy Pro may integrate with or rely on third-party services to provide certain features and functionality (e.g., payment gateways, booking tools, file hosting, analytics).

These third-party services operate under their own terms of service and privacy policies, which may differ from ours. We strongly advise you to review those policies before engaging with any external service through the platform.

We are not responsible for:

• How third-party services collect, use, or store your data

• Any data breaches or security issues that occur on third-party platforms

• The loss of data or functionality resulting from third-party service failure or discontinuation

Any information you choose to share with a third party is at your own risk.

13. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time, in order to reflect changes in our practices, services, legal requirements, or business objectives.

If we make significant changes, we will:

• Post the updated version on our website

• Update the “Effective Date” at the top of the policy

• Where appropriate, notify users via email or platform alert

It is your responsibility to review this Privacy Policy regularly. Continued use of Hivvy Pro after changes become effective indicates your acceptance of the revised policy.

14. Contact Information

If you have any questions, feedback, or concerns regarding this Privacy Policy, or wish to exercise your data rights, please reach out to us via:

Hivvysync Ltd
Email: support@hivvy.pro
Website: https://www.hivvy.pro

We will do our best to respond to all legitimate inquiries within 30 calendar days, in accordance with applicable data protection laws.

15. Final Clauses

• Governing Law: This policy is governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria, without regard to conflict of laws.

• Jurisdiction: Any disputes or claims arising from this policy will be subject to the exclusive jurisdiction of courts located in Nigeria.

• Survivability: If any provision of this Privacy Policy is deemed invalid, the remaining provisions shall remain in full effect.

• Language: This Privacy Policy is drafted in English. If translated into another language, the English version shall prevail in the event of any discrepancies.